Customer Service tests for Retail and B2B businesses
Once you’ve won customers, keep ’em coming back! Having great a sales machine is one thing, however it’s customer service that builds loyalty.
At ServicePoints, we specialise in enhancing customer experiences, whether Face-to-Face, by Telephone, Email, WhatsApp or Online. We deliver high quality, tailor-made Customer Experience Evaluation programmes.
With a Nationwide network of evaluators, we offer flexible, cost-effective results for B2C & B2B sectors.
Video & Audio recordings available, as well as written reports, with or without photographs.
10 Approaches to Customer Service Evaluation Programmes
Our evaluators follow the same experiences as your Customers – retail customers, online consumers, business owners, and more.
What they do is put themselves through the experience of real customers, using the most frequently-occurring types of customer service and sales situations. Then they write a report about it.
Our programmes ensure that your customer-facing teams always embody company values and maintain high standards. Just tell us what you want us to report back to you about.
Customer Service Patrol
Test service standards, onboarding and aftersales, for high customer retention
Handling FAQs and Complaints
Check employees interact appropriately and improve enquiry handling
Employee Training and Motivation
Identify training needs and motivate staff
Pricing and Promotion Checks
Check product/service knowledge, is info correct
Geographical Support
Cost-effective UK-wide Audits, Fieldwork & other capabilities
Check Compliance requirements are met
Ensure employees meet compliance standards through mystery shopping
Sales Partners' Network Performance
Evaluate third-party vendors’ sales processes and alignment with brand
Awards and Recognition
Use independent evaluations for your Service Quality Awards
Measure Response Time and Quality
Are customers being kept waiting?
Gain Competitive Edge
Outdo Your Competitors
Do Service Gaps Cost you Sales?
What’s working and what’s not?
Use the feedback to measure employee performance, and make improvements
Real customers might vote with their feet…and mouths
Unhappy customers will almost certainly tell everybody else!
Make customers actually WANT to come back
Aim to consistently go the extra mile, and gain a valuable edge over competitors
Nationwide Network of Evaluators
Independent evaluators give valuable feedback on all types of situations
Written Reports, plus option of audio- or video-recording
Start with a pilot study or FREE Customer Service evaluation to see the value first-hand.
Pay-as-you-go model with tailored reporting
Control your budgets with our flexible approach
Ready to get started?
Contact Us Today
Keep Your Team Engaged and Consistent
Customer Experience evaluation programmes – Measuring Service and Sales Excellence
Phone or email for a free consultation or to get started with a pilot study.
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