Overview of ServicePoints
Customer Service & Retention: The Heart of Your Business
Whatever the size and nature of your business, customer loyalty drives business success
UK-Wide ServicePoints Local Support Network
We operate a mobile, flexible, low-cost, pay-as-you-go Operations & Customer Service network
Service as a Unique SalesPoint
Use great Customer Service and unique offerings to set you apart. Boost loyalty, repeat sales and recommendations
Test Service Standards to Customers
Assess B2B & Retail Service and Sales performance with real, measurable, unbiased insights from professional Mystery Customers
Customer Contact Simplicity
Optimise contact systems, wherever in the world you and your team are, with cutting-edge Mobile and Cloud Telecoms
Customer Payment Convenience
5 ways to take Card Payments, using advanced technology, to grow repeat Sales securely and cost-effectively
Warning: If you’ve never lost a potential customer then you don’t need all the above
Keep Customers Coming Back
Our business is to help your business, by enhancing Customer Experience and Retention
- Make new customers more likely to choose you with effective Unique Sales Points, including Service as a USP
- Get repeat sales and recommendations, by ensuring a you provide effective, consistent key Service Points
ServicePoints solutions are delivered by MarketCheckers Ltd. We offer tailored solutions to improve customer care and loyalty:
- Products for seamless service and communication
- Services that enhance customer care in key areas
Enhancing Customer Experience & Retention
Which is more important, Service or Sales?
Both are clearly very important…
However good service & support during every stage of the selling process increases the chances of success. Remember, people buy from people they like, know and trust. So, ensuring your team are making all Retail and B2B Customers feel good is very important:
* Focus on service, as well selling, to secure the initial sale
* Create added-value After Sales opportunities
* Get repeat, ongoing business …plus recommendations and referrals
Why points of Customer Service matter
Stand out, save time, encourage repeat business, and stay ahead of competitors
Service as a USP - Unique Sales Point
If you are too dependent on product features or price to beat competitors, maybe you’re losing out
Customer-friendly contact counts
Providing secure payment systems and easy communication systems makes customers much more likely to buy…and also to return
Extra Service Points
Additional services like phone and EV Charging or Coffee to attract, retain, and generate revenue
Improve every customer touchpoint
Enquiry handling; Sales; Onboarding; Aftersales; Complaints; Reviving past customers…and more
One chance to make a first impression
Poor service or communication can put people off…permanently. Often it is down to the little things…guessing you’ve experienced these yourself
Direct...and Indirect Outcomes
Convert more enquiries to sales; Encourage repeat business; Save time; Motivate employees
Our Mission
In today’s competitive landscape, it’s easy to fall behind if you’re not constantly evolving. ServicePoints by MarketCheckers is here to help businesses get ahead and stay ahead
Expected Outcomes
Boost customer service; Save time; Retain customers; Motivate employees; Discover new revenue streams.
Getting Started
Easy to start, no obligation. The 2nd Step is a free consultation to help your business thrive, by enhancing the Customer Journey….but the 1st Step is…
60-Second Challenge
Take our quick and free test to assess customer service and retention. Then contact us for more details.
Achievable Objectives:
- Enhanced Customer Service: keeping customers coming back with exceptional service
- Time-Saving Solutions: streamlining operations for your team and customers, making your business more efficient and flexible
- Stronger Customer Loyalty: ensuring your customers stay loyal to you, and not your competitors, by helping your business to deliver excellent Customer Experiences (CX)
- Market-beating offerings: finding new ways to set your business apart