Technology for Customer Service

Improving Customer Experience with Technology

Modern technology helps businesses deliver faster, more convenient and more reliable customer service.
Customer expectations continue to rise. Customers expect:
    • Fast service
    • Effortless payment options
    • Easy communication
    • Modern, convenient facilities
ServicePoints by MarketCheckers helps organisations improve customer experience at every service point using solutions such as:
    • Card payments
    • Cloud telecom systems
    • Electric vehicle charging

Not only can we help you to reduce operational costs, but these solutions also help your business to provide the convenience and service levels that today’s customers expect.

Card Payment Technology for Customer Service

Faster Payments, Better Customer Experience

Customers expect fast, secure, and convenient payment options. Accepting card, contactless, and digital wallet payments helps businesses reduce queues, improve convenience, and increase customer satisfaction. Modern payment technologies like card terminals, mobile readers, and EPOS systems enable quick transactions while integrating with sales tracking and reporting systems.
Modern payment systems allow businesses to accept:
    • Contactless cards
    • Mobile wallet payments
    • Chip and PIN
    • Online payment links.
These solutions help reduce queues and create a smoother checkout experience.
Typical Payment Solutions
    • Mobile and portable card readers
    • Countertop card terminals
    • EPOS systems with integrated reporting
    • Online and telephone payment links
    • QR code or self-service payment options

Benefits

    • Faster transactions
    • Reduced queue times
    • Better transaction security
    • Improved sales reporting
    • Convenient payment options for customers
    • Integrated reporting and business insights
    • Increased sales opportunities
ServicePoints helps businesses review their current systems and identify cost-effective payment solutions that improve customer service while reducing operational costs. 

Choose from 5 Ways to Accept Payments

Take Payments on Smartphone App

Perfect for businesses not yet accepting card payments. Quick, secure, seamless transactions with smartphone apps.

A quick and secure way to accept payments without the need for physical card readers.

Save time. Low fees.

Get an emailed quote

Card Terminals and Readers

Avoid losing customers by adapting to the ever-increasing trend of cashless transactions.

Mobile, portable, or counter-based card machines. 

Never miss a sale, by taking both mobile and plastic card payments.

Get an emailed quote

EPOS Payments & Reporting

Upgrade your system for  features like team management tools, app integrations and advanced marketing tools.

EPOS systems improve operations and customer service e.g. integrating sales tracking, inventory management, and customer insights.

 

 

 

 

 

Get an emailed quote

Kiosk & QR Code Payments

Reduce wait times and streamline customer service with self-service kiosks and QR code ordering. Also, boost employee efficiency.

Perfect for restaurants, cafes, and takeaways.

Get an emailed quote

Pay over Phone & eCommerce

Accept payments online or over the phone with a Virtual Terminal, Payment Link, or QR Code.

Get your funds faster with expedited payment processing.

Get an emailed quote
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Cloud Telecoms Technology for Customer Service

Easier, Better Voice and Video Communication with Customers

Reliable communication is essential for excellent customer service. Cloud telecom systems help businesses stay connected with customers and colleagues from anywhere. They allow companies to make, receive, and route calls using their business phone number wherever they are, ensuring fast and flexible communication.
 
How Telecom Technology Improves Service
    • Faster response to customer enquiries
    • Flexible remote working for teams
    • Smart call routing to the right department
    • Improved reliability and scalability
Other Features include:
    • Built-in Voicemail and messaging
    • Mobile integration if required
    • Call reporting tools
Cloud telecom systems ensure customer enquiries are handled quickly and efficiently, while helping businesses reduce telecom costs 

Prepare for the 2027 Telecoms Switch-Off

Old-fashioned copper lines are being phased out by 2027.

Review telecom systems, switch to flexible contracts, and explore cost-saving options like eliminating landlines and physical PBXs.

Plus, you’ll get much more flexibility at the same time, by embracing Hosted Voice (VOIP/Cloud Phone).

Competitive pricing on PhoneLine+, leased lines, VOIP, internet, and mobile services. Contact us for quotes and enquiries.

 

 

From a Landline on your Mobile…to a

Dedicated superfast Broadband Connection

Landline on Any Device

Take Your Landline Number Anywhere

  • Make and receive calls from your business number anywhere, either on handsets/headsets, or on any device via an app.
  • Run your company from your premises or from home.
  • Cost-effective and flexible, with calls within your data allowance free.
From £9.99 a month
Phone & Internet

Cloud-Based Phone System with broadband

  • A better alternative to traditional phones. Offers cost savings, scalability, and improved customer service.
  • Existing VOIP setups can be reviewed for better performance.

See the 20 benefits below

Get an Emailed Quote
Dedicated Broadband

Reliable, fast Connectivity

  • Stable internet is crucial for VOIP performance.
  • Options like leased lines from £250/month provide a dedicated, high-speed, secure connection.
Leased Line from £250 a month
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Upload your last bill
EV Charging Technology for Customers

Attract and Retain More Customers with EV Charging Points…and increase Revenue

Electric vehicles are becoming increasingly common across the UK. Businesses that provide EV charging points offer a valuable service that attracts new customers, while also encouraging them to stay longer, return more often, and create additional revenue opportunities.
 
Additional Benefits for Businesses
    • Support environmental goals
    • Generate additional revenue streams
    • Enhance your brand reputation
For locations such as retail sites, leisure venues, hotels, car dealerships, service centres, and office buildings with car parks, ServicePoints helps businesses explore EV charging solutions that improve customer service while creating new opportunities for revenue and engagement.

ServicePoints can help you get a great deal on EV Charging points

EV Charging Benefits 

1. Grants are available, and revenue streams whether at cost or value-added
2. Keeping employees happy: EEs can charge whilst at work
3. Charge at cost is a hook to retain EEs
4. Electric Fleet cars need them – cost savings too
5. If selling or leasing electric vehicles, you need to power them for demos
6. Corporate Social Responsibility (CSR) and positive PR/Branding
7. Increase footfall PLUS new and existing customers stay longer, and may spend more
8. Convenience for clients and business partners
9. Increase online presence – put your business on the map
10. A USP against competitors–win customers who otherwise might not consider your business
11. Increased chance of connecting with customers and improving customer retention
12. Future-proof your business

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Get an EV Charging quote
Why Technology Matters for Customer Service
Technology enables businesses to create efficient, convenient and consistent service experiences.
By combining systems such as payments, telecoms and EV charging, organisations can transform ordinary customer interactions into positive experiences that build loyalty and repeat business.
 
ServicePoints by MarketCheckers helps businesses identify the right technologies to improve customer service while reducing costs and increasing efficiency.

Call to Action

Upgrade Your Customer Service Technology
Discover how modern technology can improve customer experience and reduce operational costs.
    • Review your current systems
    • Compare alternative solutions
    • Implement technology that supports better service
Request a free consultation today