Telecoms for Customer Service
It’s quite likely that you already have Hosted Voice Telephone system, Cloud Telephony, VOIP, call it what you will.
It’s also quite likely that there are ways you could make that system more efficient, either financially or customer service-wise, or both.
It’s 100% certain that there is no commitment at all, if you ask our experienced specialists to conduct a FREE Review for you.
Together, we will help you find the right Cloud/VOIP solution for your needs.
Prepare for the 2027 Telecoms Switch-Off
Old-fashioned copper lines are being phased out by 2027.
Review telecom systems, switch to flexible contracts, and explore cost-saving options like eliminating landlines and physical PBXs.
Plus, you’ll get much more flexibility at the same time, by embracing Hosted Voice (VOIP/Cloud Phone).
Competitive pricing on PhoneLine+, leased lines, VOIP, internet, and mobile services. Contact us for quotes and enquiries.
From a Landline on your Mobile…to a
Dedicated superfast Broadband Connection
Take Your Landline Number Anywhere
- Make and receive calls from your business number anywhere, either on handsets/headsets, or on any device via an app.
- Run your company from your premises or from home.
- Cost-effective and flexible, with calls within your data allowance free.
Cloud-Based Phone System with broadband
- A better alternative to traditional phones. Offers cost savings, scalability, and improved customer service.
- Existing VOIP setups can be reviewed for better performance.
See the 20 benefits below
Reliable, fast Connectivity
- Stable internet is crucial for VOIP performance.
- Options like leased lines from £250/month provide a dedicated, high-speed, secure connection.
In 2027 Copper lines will stop in the UK
plus…
19 more Advantages of having a Hosted Voice Phone System
Customer Service Benefits
1. Customer Service through Portability and Flexibility
2. Take or make calls on a business number, from anywhere, on any device
3. Integrate with CRM Systems
4. Call recording and monitoring for Training and Quality Control purposes
5. Monitor employee performance, e.g. answering speed, call duration…anywhere
6. WiFi for your customers to use
Cost Savings
7. Lower call rates – with allowances and data bundles, many calls are free anyway
8. No costly phone line rental, use the internet instead
9. Less hardware needed means lower costs
10. Optimise your telecoms requirements anytime, for further savings
Scalability, Customisation and Flexibility
11. Customisation – online portal to manage your account
12. Business scalability: change up or down anytime, as often as you like, up to 250 users
13. Move to different premises and still keep the same telephone system
14. Virtual and Physical Business lines and calls packages
User-friendly with so many features and benefits
15. Use VOIP lines like landlines, plus, many advanced extra calling features
16. Multiple security + call quality features
17. Music on hold, out-of-hours, scheduling, diverts, etc.
18. Messaging, audio- and video-conferencing, and mobility
19. K-based Telecoms provider support
Connecting your Team’s Voices to Hosted Voice/VOIP
You can speak on your Hosted Voice/VOIP using any of these:
• Hosted Voice Handsets
• Softphone Apps
• Analogue Telephone Adapters
Customer Support
MarketCheckers partners with trusted telecom suppliers, offering great connectivity, first-class customer support, and transparent pricing…plus no sales pressure.
Special Offer: Bundle Telecoms & Card Machines together
Exclusive offers and up to 3 months free on select products when bundling telecom services and card machines.
Internet Connectivity Platform Options for a VOIP System
FTTP (Fibre to the Premises): download speeds from 76Mbps up to 1Gbps
SoGEA (Single Order Generic Ethernet Access): speeds up to 40Mbps or 80Mbps
“SoGFAST (Single Order GFAST): download speeds of up to 150Mbps or 300Mbps
”
FibreLight: speeds from 100Mbps to 1Gbps, with flexible bandwidth options
FibreBright: speeds up to 10Gbps plus scalable bandwidth 100Mbps to 10Gbps
