ServicePoints by Market Checkers
Customer Service & Retention: The Heart of Your Business
Whatever the size and nature of your business, customer loyalty drives business success
Test Customer Service Standards
Assess Service & Sales performance with real, unbiased insights from Mystery Customers and Field Support
Customer Payment Convenience
5 ways to take Card Payments, using advanced technology, to grow Sales securely and cost-effectively
Customer Contact Simplicity
Optimise contact systems, wherever you and your team are, with cutting-edge Telecommunications
Service as a Unique SalesPoint
Top standards of Customer Service set you apart, to drive loyalty, repeat sales and recommendations
Which is more important, Service or Sales?
Both are clearly very important…
However good service and support during the stages of the selling process increases the chances of both of the following
* Securing the initial sale
* Getting repeat, ongoing business in the future
Why points of Customer Service matter
Stand out, save time, encourage repeat business, and stay ahead of competitors
Service as a USP - Unique Sales Point
If you are too dependent on product features or price to beat competitors, maybe you’re losing out.
Customer-friendly contact counts
Providing secure payment systems and easy communication systems makes customers much more likely to buy…and also to return.
Extra Service Points
Additional services like phone and EV Charging or Coffee to attract, retain, and generate revenue.
Improve every customer touchpoint
Enquiry handling, sales, onboarding, aftersales, complaints, and reviving past customers.
One chance to make a first impression
Poor service or communication can put people off…permanently. Often it is down to the little things. Guess you’ve experienced these yourself.
Direct...and Indirect Outcomes
Convert more enquiries to sales, encourage repeat business, save time, motivate employees.
Customer Service and Retention – Mini Case Studies
Succeed at all Customer TouchPoints
for Consumer and B2B Sales
Customers almost always buy things on how you make them feel so a higher level of Service can make all the difference
Stand out from the crowd
Raise levels of Customer Service to differentiate your business more effectively from the competition and convert more enquiries to sales
Customer Contact Systems
Improve time-savings & add convenience for your customers and your team, with user-friendly, flexible Contact Technology
Customer Expectations are Key
Measure how good your company is at giving customers the products and services that they REALLY want, compared to the competition
Mystery Customers
Test how good your customer-facing employees and sales partners are at handling sales and customer service enquiries
Let’s Work Together…
…to provide Consistently Excellent Service and Contact for your Customers, to build Trust and Loyalty