ServicePoints by Market Checkers
Customer Service & Retention: The Heart of Your Business
Whatever the size and nature of your business, customer loyalty drives business success
Test Customer Service Standards
Assess Service & Sales performance with real, unbiased insights from Mystery Customers …and much more
Customer Payment Convenience
5 ways to take Card Payments, using advanced technology, to grow Sales securely and cost-effectively
Customer Contact Simplicity
Optimise contact systems, wherever you and your team are, with cutting-edge Telecommunications
Service as a Unique SalesPoint
Top level Customer Service and unique offerings to set you apart. Boost loyalty, repeat sales and recommendations
Warning: If you have never lost a potential customer then you don’t need the above
Which is more important, Service or Sales?
Both are clearly very important…
However good service & support during every stage of the selling process increases the chances of success. Remember, people buy from people they like, know and trust. So, making your Retail and B2B Customers feel good will help you to:
* Secure the initial sales
*Create added-value After Sales opportunities
* Get repeat, ongoing business …plus Recommendations and referrals
Why points of Customer Service matter
Stand out, save time, encourage repeat business, and stay ahead of competitors
Service as a USP - Unique Sales Point
If you are too dependent on product features or price to beat competitors, maybe you’re losing out
Customer-friendly contact counts
Providing secure payment systems and easy communication systems makes customers much more likely to buy…and also to return
Extra Service Points
Additional services like phone and EV Charging or Coffee to attract, retain, and generate revenue
Improve every customer touchpoint
Enquiry handling; Sales; Onboarding; Aftersales; Complaints; Reviving past customers…and more
One chance to make a first impression
Poor service or communication can put people off…permanently. Often it is down to the little things…guessing you’ve experienced these yourself
Direct...and Indirect Outcomes
Convert more enquiries to sales; Encourage repeat business; Save time; Motivate employees
Customer Service and Retention
Succeed at all Customer TouchPoints
for Consumer and B2B Sales
Customers almost always buy things on how you make them feel so a higher level of Service can make all the difference
Stand out from the crowd
Raise levels of Customer Service to differentiate your business more effectively from the competition and convert more enquiries to sales
Customer Contact Systems
Improve time-savings & add convenience for your customers and your team, with user-friendly, flexible Contact Technology
Customer Expectations are Key
Measure how good your company is at giving customers the products and services that they REALLY want, compared to the competition
Mystery Customers
Test how good your customer-facing employees and sales partners are at handling sales and customer service enquiries
Nationwide Customer Service, Delivered Anywhere
Local presence across the UK. Flexible people. Seamless support.
ServicePoints can place Agents wherever your customers are. From city centres to remote communities, we provide on-the-ground support that enhances trust, speeds response times, and extends your service reach.
Multi-Channel Communication. Stay connected. Stay responsive.
We engage your customers by WhatsApp, text, email, or phone—delivering clear support, information and friendly assistance whenever it’s needed.
Smarter, More Economical Operations
By blending nationwide coverage with cost-effective processes, ServicePoints can help you to reduce overheads, improve efficiency, and expand your service footprint without expanding your budget.
Service Support Network
Flexible, cost-effective Customer support
From first enquiry to final decision, ServicePoints is right there – helping you remove friction at every stage, ensuring that hesitation becomes momentum and interest becomes action.
Whether it’s carrying out simple services, checking up on things, a timely update, a reassuring voice on the phone, or quick answers by WhatsApp, text, or email, we deliver the human touch that strengthens trust and keeps customers moving forward.
Our on-the-ground presence helps to remove barriers, maintain engagement, and guide customers smoothly toward purchase—boosting conversion, satisfaction, and repeat business.
Let’s Work Together…
…to provide Consistently Excellent Service and Contact for your Customers, to build Trust and Loyalty